BrainSober support
Let’s get you back
to what matters.
Find quick answers below or email our support inbox.
Email support@brainsober.appQuick answers
Start here
Protection is not updating+
Open BrainSober and confirm that Screen Time authorization is still active, your protected apps are still selected, the plan is enabled, and the current time is inside a protected window. Screen Time features require a supported physical iPhone.
My Pro access is missing+
Open the BrainSober paywall and choose Restore Purchases while signed in to the same Apple Account used for the original purchase. If it still does not appear, contact us with the app version and purchase date — never send full payment details.
How do I cancel a subscription?+
Open iPhone Settings, tap your name, choose Subscriptions, then select BrainSober. Deleting the app does not cancel an active subscription.
Can BrainSober see which apps I selected?+
No. Apple’s Family Activity picker gives BrainSober opaque selection tokens, not readable app names. The selection, plan, Brain Energy, Focus Credits, and activity history stay on your device or in the app’s private shared storage.